We’re here to help
Questions about a piece, a custom order, or just want to say hello — we read every message.
Choose an inquiry type
Three ways to reach us
We are a small studio, and we answer every message ourselves. The fastest way to reach us is email; for anything time-sensitive, please call during studio hours.
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Email
hello@shoushi.local
Reply within 24 hours, Mon–Fri. -
Phone
+86 400-000-0000
Mon–Fri, 10:00–18:00 GMT+8 -
Studio
Shanghai, China
By appointment only.
Studio hours
Our studio is open by appointment for private viewings, fittings, and bespoke consultations.
- Monday – Friday 10:00 – 18:00
- Saturday – Sunday By appointment
- Address 123 Xintiandi Plaza, Lane 5 · Shanghai 200021
Contact Us
We are here to help with every part of your DIAMLUME experience
Whether you have a question before ordering or need assistance with a piece you already own, our Client Care team is here to help.
For the fastest response, please select the topic that best matches your request and include your order number when applicable.
Client Care Email
clientcare@diamlume.com
Please allow up to 2 business days for a response. During launches, holidays, or periods of high request volume, additional time may be required.
How We Can Help
Product details, materials, sizing, and availability
Order status, production timing, shipping, and tracking
Engraving, birthstone, initial, and numeral options shown on eligible product pages
Returns and exchanges
Repairs, maintenance, resizing, and jewelry care
IGI grading report and DIAMLUME finished jewelry certificate questions
Website accessibility assistance
Privacy and Cookie Preferences requests
Contact Form Fields
| Field | Website Instruction |
| Name | Required |
| Email Address | Required |
| Order Number | Optional |
| Topic | Order / Shipping / Return / Repair / Product / Accessibility / Privacy / Other |
| Message | Required |
| Attachments | Optional photographs for product, condition, return, or repair review |
Before Sending Jewelry
Please do not send jewelry to DIAMLUME before receiving written shipping instructions from Client Care. Unapproved packages may not be accepted or processed.