Returns & Exchanges Policy

We are committed to providing you with a premium shopping experience. To ensure every customer receives brand-new, perfect products, we have established the following return guidelines. Please read them carefully before placing your order.

Return Eligibility & Criteria

  • Return Window: You may request a return and refund for items that are unworn and in their original condition (i.e., no wear, intact tags, and complete packaging) within 10 business days from the date of delivery.
  • Shipping Costs: Return shipping costs are the responsibility of the buyer. Given the value of our products, all returns must be shipped via a reliable international carrier (e.g., UPS). We are not liable for any loss or damage during return transit.
  • Restocking Fee: To cover processing and quality inspection costs, a $20 restocking fee will be deducted from your refund for each returned item. For example, if three items from the same order are returned, a total restocking fee of $60 will be deducted from your refund.
  • Certificate Replacement: The brand authenticity certificate is an essential part of your purchase. If the accompanying certificate is lost or damaged, a $100 fee will be deducted from your refund to cover the replacement cost.

Shipping & Insurance Requirements

Insurance Requirement: Given the high value of our jewelry, please ensure you purchase full-value shipping insurance for your return package. The sender assumes all risks for loss or damage during transit until the package is received and inspected at our warehouse. We cannot process refunds for uninsured packages that are lost or damaged during transit.

Final Sale Items

  • Due to international logistics costs, custom craftsmanship, and hygiene standards, the following items are final sale and are not eligible for return or exchange:
  • International orders (orders placed outside the United States).
  • Customized or engraved items (including items resized per your request).
  • Half-size customized items.
  • Special items clearly marked as "Final Sale" on the product detail page.

Additional Terms

  • Exchange Policy: Some promotional or special items may be eligible for exchange only. Please refer to the specific product detail page for clarification.
  • Set Items: If you purchased a set, all components must be returned together. Partial returns of a set are not accepted.
  • Quality Inspection: All returned items undergo a rigorous quality inspection upon arrival. We reserve the right to refuse a refund and return the item to you if it shows signs of wear or fails to meet our criteria. Once approved, the refund will be processed to your original payment method.
  • Condition Verification: To ensure the highest quality standards, we require a "Condition Verification" process via our Return Portal. When initiating a return request, you will be prompted to upload clear photos or videos of the item’s current condition. This step helps us verify that the item is in its original, undamaged state, allowing us to process your return more efficiently.