FAQ
DIAMLUME Client Care FAQ
Orders
Q1: How long does it take to create my DIAMLUME jewelry piece?
A: Every DIAMLUME jewelry piece is thoughtfully designed and carefully crafted through a detailed production process.
The creation time may vary depending on the specific design, materials, and customization requirements.
Please allow approximately four weeks from the date your order is placed for your jewelry piece to be created, completed, quality inspected, and prepared for shipment.
Q2: Can I track my order?
A: Yes.
Once your order has been shipped, DIAMLUME will provide tracking information so you can follow your delivery status at any time.
Q3: Where can I find detailed shipping and delivery information?
A: Please refer to our Shipping Information page for details about order processing, shipping confirmation, tracking, and estimated delivery timelines.
Q4: What is DIAMLUME’s return and exchange policy?
A: Eligibility varies according to the item, condition, customization, and delivery destination. Please review our Returns & Exchanges Policy before placing your order.
Jewelry & Craftsmanship
Q5: What materials are used in DIAMLUME jewelry?
A: Our jewelry is crafted using carefully selected precious metals chosen for their beauty, durability, and lasting elegance.
Our collections feature high-quality materials including:
• 14K Gold
• 18K Gold
• Platinum
Each material is selected to complement the brilliance of our diamonds and enhance the overall beauty and longevity of every piece.
Q6: Will gold jewelry tarnish?
A: Pure gold is highly resistant to tarnishing. Because 14K and 18K gold contain alloy metals, their appearance may be affected over time by moisture, perspiration, cosmetics, chemicals, and everyday wear.
Q7: How is each DIAMLUME piece crafted?
A: Every DIAMLUME piece is created through a thoughtful process that combines modern design with skilled craftsmanship.
From initial design concepts and diamond selection to precise setting, polishing, and final quality inspection, every step is carefully considered.
Our craftsmen focus on balance, proportion, and detail to ensure each piece achieves lasting beauty, comfort, and refinement.
The result is jewelry designed not only to be admired, but to be worn and treasured for years to come.
Lab-Grown Diamond FAQs
Q1: Are lab-grown diamonds real diamonds?
A: Yes.
Lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties as natural diamonds.
The primary difference lies in their origin:
Natural diamonds are formed deep within the earth over billions of years.
Lab-grown diamonds are created through advanced technology that replicates the natural diamond-growing process.
Q2: What is the difference between natural diamonds and lab-grown diamonds?
A: Lab-grown diamonds and natural diamonds share the same crystal structure, hardness, and exceptional brilliance.
The main difference is their origin:
• Natural diamonds are formed deep within the earth.
• Lab-grown diamonds are created through advanced laboratory technology.
For modern consumers, lab-grown diamonds offer a choice that combines beauty, innovation, and personal values.
Q3: Do DIAMLUME lab-grown diamonds come with certification?
A: DIAMLUME provides an individual IGI diamond grading report for each lab-grown diamond with a carat weight of 1.00 ct or above.
For products featuring individual lab-grown diamonds below 1.00 ct, DIAMLUME provides a DIAMLUME finished jewelry certificate only.
Certificate eligibility is based on the carat weight of each individual diamond, not the total carat weight of the jewelry piece. For example, a tennis bracelet with a total diamond weight of 2.00 ct does not qualify for individual IGI reports if each diamond weighs less than 1.00 ct.
Q4: Are DIAMLUME lab-grown diamonds responsibly created?
A: Yes.
DIAMLUME is committed to offering lab-grown diamonds created through advanced technology and responsible practices.
We believe modern luxury should reflect not only exceptional beauty, but also thoughtful choices.
Q5: Why does DIAMLUME choose lab-grown diamonds?
A: At DIAMLUME, we believe modern luxury is defined not only by rarity, but by the meaning behind each choice.
Lab-grown diamonds represent a forward-looking approach to fine jewelry, offering:
• Exceptional brilliance and beauty
• High-quality standards
• A modern choice for consumers who value innovation and responsibility
We create more than jewelry pieces. We create meaningful experiences that reflect the values and individuality of modern women.
Q:Do lab-grown diamonds have the same sparkle?
A:Yes. A diamond’s brilliance depends on its cut, clarity, and craftsmanship—not whether it was grown above or below the earth.
Q:What do the 4Cs mean?
A:The 4Cs represent:
- Cut
- Color
- Clarity
- Carat
These factors determine a diamond’s beauty and value.
Q: Which diamond cut is the most brilliant?
A:Round brilliant cuts are known for maximum sparkle, while shapes like oval, pear, emerald, and heart cuts offer unique character and elegance.
Q:Why are your prices lower than traditional diamond jewelry?
A:Because lab-grown diamonds remove many traditional supply chain costs while maintaining exceptional quality and beauty.
Q: Will lab-grown diamonds keep their value?
A:Jewelry is primarily purchased for beauty, meaning, and personal significance. Like most luxury jewelry, value is influenced by craftsmanship, design, and emotional connection.
Jewelry Care
Q1: How should I care for my DIAMLUME jewelry?
A: To preserve the beauty and brilliance of your DIAMLUME jewelry, we recommend:
• Avoiding direct contact with chemicals, perfumes, and skincare products.
• Storing your jewelry in its original jewelry box when not being worn.
• Gently cleaning your pieces with a soft polishing cloth.
Proper care helps maintain the lasting beauty of your jewelry for years to come.
Q2: Can my ring be resized?
A: Some ring designs may be resized depending on their structure and setting style.
Please contact our Client Care team, and we will provide guidance based on your specific piece.
Q3: Do you offer repairs and maintenance?
A: Yes.
DIAMLUME provides professional jewelry maintenance services, including inspection, cleaning, and selected repair services.
For assistance, please contact our Client Care team.