DIAMLUME Shipping & Delivery
Shipping & Delivery
At DIAMLUME, we understand that every jewelry piece represents a meaningful personal choice.
From the moment your order is confirmed to the moment it arrives, we are committed to providing a secure, transparent, and seamless delivery experience.
Each piece is carefully prepared, inspected, and packaged to ensure it reaches you with the quality and attention it deserves.
Order Processing Time
Made With Care, Delivered With Confidence
Many DIAMLUME jewelry pieces are crafted after your order is confirmed to ensure the highest level of quality and attention to detail.
Processing times may vary depending on:
• Product availability
• Design complexity
• Customization requirements
• Final quality inspection
Please allow approximately four weeks from the date your order is placed for your jewelry piece to be created, completed, quality inspected, and prepared for shipment.
Once your jewelry piece has completed production and passed our quality inspection, it will be carefully prepared for shipment.
Shipping Time
Worldwide Delivery
DIAMLUME offers secure international shipping to customers worldwide.
Estimated delivery times vary depending on your location and selected shipping method.
United States
Standard Shipping: 5–10 business days after shipment
International Orders
Estimated Delivery: 7–15 business days after shipment
Please note that delivery times may vary due to customs procedures, local regulations, holidays, or unexpected circumstances.
Estimated Delivery Timeline
Your DIAMLUME journey includes:
1. Order Confirmation
Your order is reviewed and prepared for production.
2. Jewelry Creation
Each piece is carefully crafted according to DIAMLUME quality standards.
3. Quality Inspection
Every piece undergoes final inspection before shipment.
4. Secure Delivery
Your jewelry is carefully packaged and shipped to your destination.
Signature Packaging & Secure Delivery
Every DIAMLUME piece is packaged with care to protect your jewelry and enhance your unboxing experience.
Each order includes:
• Premium jewelry box
• Protective packaging
• Certificate documentation (when applicable)
• Jewelry care instructions
All orders are shipped using secure delivery methods.
For high-value orders, signature confirmation may be required upon delivery to ensure your jewelry reaches you safely.
Order Tracking
Stay Connected With Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use your tracking number to monitor your package journey until delivery.
If you have any questions regarding your shipment, our Client Care team is always available to assist.
Order Changes & Cancellations
Can I modify or cancel my order?
Due to the personalized nature of fine jewelry creation, changes or cancellations may not be possible once production has started.
If you need to update your order details, please contact our Client Care team as soon as possible after placing your order.
Customs & International Duties
For international orders, customs duties, taxes, and import fees may vary depending on your destination country.
Customers may be responsible for applicable customs charges according to local regulations.
DIAMLUME provides the necessary shipping documentation to support a smooth delivery process.
Delayed or Lost Packages
While we work with trusted shipping partners to ensure reliable delivery, unexpected delays may occasionally occur.
If your package is delayed, damaged, or appears to be lost during transit, please contact our Client Care team.
We will assist you in resolving the issue and provide support throughout the process.
Need Assistance?
Our Client Care team is here to support your DIAMLUME experience.
For questions regarding orders, shipping, or delivery, please contact:
Email: clientcare@diamlume.com
Returns, Exchanges & Repairs
For information regarding returns, exchanges, or repair services, please visit:
Returns & Exchanges | Repairs