Privacy Policy
LEGAL
Effective Date: August 3, 2026
DIAMLUME (“DIAMLUME,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact Client Care, subscribe to communications, or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.
Information We Collect
Identifiers and contact details, such as your name, email address, telephone number, billing and shipping address, account credentials, and order number.
Commercial information, such as products viewed or purchased, order history, returns, exchanges, repairs, preferences, and communications with Client Care.
Payment and transaction information. Payment card details are generally processed by our payment service providers; DIAMLUME may receive limited transaction details, such as payment status and the last digits of a payment method.
Device and internet activity information, including IP address, browser type, device identifiers, pages viewed, referring pages, interactions with the website, and Cookie data.
Approximate location information inferred from an IP address or shipping destination.
Information you choose to provide, including product reviews, survey responses, photographs, engraving requests, repair information, and messages.
How We Collect Information
Directly from you when you place an order, create an account, submit a form, contact us, or subscribe to communications.
Automatically through Cookies and similar technologies when you use the website.
From service providers and business partners, including ecommerce, payment, fraud-prevention, shipping, analytics, advertising, and customer-support providers.
How We Use Personal Information
Process, fulfill, deliver, and support orders.
Provide account, return, exchange, repair, and Client Care services.
Verify transactions, prevent fraud, and protect the security of our website and customers.
Personalize the website and understand how visitors use it.
Send transactional communications and, where permitted, marketing messages.
Comply with legal obligations, enforce our terms, and protect our rights.
How We Disclose Personal Information
Service providers that support website hosting, ecommerce operations, payment processing, fraud prevention, shipping, email, customer support, analytics, advertising, and IT security.
Professional advisers, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law.
A buyer, successor, or other relevant party in connection with a merger, financing, acquisition, restructuring, or sale of all or part of our business.
Other parties at your direction or with your consent.
Sale, Sharing & Targeted Advertising
DIAMLUME does not sell personal information for money. Depending on the Cookies and advertising technologies used on our website, certain disclosures to advertising or analytics partners may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.
Where required, you may manage these technologies through Cookie Preferences or submit a request using the contact information below. We also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control, where applicable.
Your Privacy Choices
Account information: update certain details through My Account or contact Client Care.
Marketing emails: use the unsubscribe link in a marketing message. Transactional messages about orders or services may still be sent.
Cookies: use Cookie Preferences or your browser settings. Disabling some Cookies may affect website functionality.
U.S. state rights: depending on your state, you may have the right to request access, correction, deletion, or a copy of personal information, and to opt out of certain sales, sharing, targeted advertising, or profiling.
Authorized agents: where permitted, an authorized agent may submit a request on your behalf. We may take reasonable steps to verify the request and authorization.
Non-discrimination: DIAMLUME will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a privacy request, email clientcare@diamlume.com with the subject line “Privacy Request.” We may need to verify your identity before completing the request.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, Client Care, fraud prevention, recordkeeping, dispute resolution, and legal compliance. Retention periods vary according to the type of information and applicable requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system or transmission method is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.
International Visitors
If you access the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from those in your country.
Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and DIAMLUME is not responsible for those practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date. Material changes may be communicated by additional notice where required.
Contact Us
Email: clientcare@diamlume.com